Hilton "CleanStay" Program Designed To Isolate Guests and Make Them Sick

By Margaret Dore
Hilton Promotional Photo

Hampton by Hilton, formerly known and still commonly referred to as Hampton Inn, is a brand of  hotels trademarked by Hilton Worldwide.*

This Summer, Hilton rolled out a new "CleanStay" program at a Montana Hampton, which paradoxically promoted uncleanliness, germs and filth. I know because I was there when the program started.

Per Hilton's direction, Hampton's staff put up little blue door stickers to seal freshly sanitized rooms in preparation for arriving guests. The stickers matched social distancing stickers, which had already been placed on the floor to encourage guests to stay six feet apart as they checked in. Face masks became mandatory for staff. 

These practices set guests up for isolation and illness. 

One reason is that once a guest moved into a room, Hilton and therefore Hampton would not allow staff to enter the room. So, no vacuuming, no dusting, no removal of left over food or flat out garbage spilled on the rug until the guest vacates, unless the guest himself or herself takes over these tasks. This is something I was willing to do, but guests in a nearby room were not. The room was gross.

I checked out shortly thereafter, but it got me thinking. What if the guest stays three weeks?  What if he or she gets sick, say in a gross way. And the room starts to smell in the hallway with bugs or vermin to boot?

Instead of the Wuhan Flu, the Hilton/Hampton plague?

Not to mention the stress on staff for having to wear masks and no longer get tips for room cleaning.  Not to mention the loneliness of guests, not being able to see a human face.  

I personally stayed at the Hampton rather than another hotel in large part because of the people. They had great staff.  But, if we can no longer interact face to face, share a kind word, why bother.  

"Hamptonality," Hampton's motto before it died in a sea of garbage and loneliness?